Street Chaplains WA content

Privacy Policy

Effective Date: 1 July 2025

Street Chaplains WA (“we,” “our,” “us”) is committed to protecting the privacy and personal information of all individuals we interact with, including volunteers, members of the public, and visitors to our website.

1. What Information We Collect

We may collect the following personal information:

- Name, contact details (email, phone number, address)
- Volunteer registration details
- Incident report information (non-identifiable unless essential)
- Communication records with individuals seeking support
- Website usage data (via cookies and analytics)

2. How We Collect Information

- Directly from you (e.g. contact form, volunteer signup, email)
- Automatically through cookies and web analytics tools
- Through documentation submitted by volunteers

3. How We Use Your Information

- To manage volunteer participation and outreach operations
- To respond to enquiries and provide support
- To improve website functionality and user experience
- To meet legal and reporting obligations

4. Automated Decision-Making

We may use tools that assist in scheduling or managing operations. No decisions that significantly affect individuals are made solely by automated systems without human input.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We only disclose data to:

- Our authorised team for operational purposes
- Third-party IT or support services (under confidentiality agreement)
- Law enforcement or regulators, when required by law

6. Data Security

- Multi-factor authentication (MFA) and password protections are in place
- Access to personal data is restricted based on role
- Secure cloud platforms are used for storing digital data

7. Children’s Privacy

We do not knowingly collect personal data from children under 16. If a service may involve a minor, we seek parental consent or avoid collection where unnecessary.

8. Your Rights

You may request:

- Access to the personal information we hold about you
- Correction of inaccurate data
- Deletion of your personal information (subject to legal exceptions)

To make a request, email us at: support@streetchaplain.com

9. Updates to This Policy

We may update this policy to remain compliant with Australian privacy laws. The updated version will be posted on this page with the revised effective date.